General Statement on Privacy, Personal Data, and Communications: In using the The Wellness Hotel website, you are responsible for maintaining the confidentiality of your account, password, and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account and password.
User Provided Information: The Wellness Hotel does not collect any personal information about individuals except when it is knowingly provided via the client registration form in order to make online purchases or undertake a service session. The Wellness Hotel may use the information provided to contact you with important information. Personal information provided is for internal use only and will not be shared with external third parties without your permission.
Security Statement: The Wellness Hotel makes every effort to ensure that all online transactions made on the site are secure. The Wellness Hotel uses the Stripe Payment Gateway Service which encrypts all debit and credit payment information and has the world’s highest payment security accreditation – Payment Card Industry (PCI) – Level 1.
Cancellation Policy: You may cancel/reschedule your appointment without any charge up to 4 hours prior to your appointment time. Cancellations and rescheduling of appointments with less than 4 hours’ notice prior to your scheduled appointment, will be charged at the full price of the scheduled appointment. If you fail to give notice,(Not Show) you will be charged at the full price of the scheduled appointment or pass card session. This does not apply under force majeure circumstances.
Online Bookings: All bookings made online are pre-paid. To purchase a single session or a series of sessions, clients can create an account by registering their details, select an item/s for purchase and make a booking through our booking platform MOMENCE. Take note of the relevant conditions for each option. Please note all prices are subject to change. The Wellness Hotel only accepts The Wellness Hotel Gift Cards, Wellness Hotel Session Passes, cash in store AMEX, Mastercard and Visa as payment.
Pricing: Pricing of our products and services are subject to change.
Payment Methods: The Wellness Hotel only accepts Mastercard and Visa & AMEX for online purchases as well as eftpos in store and direct debit for memberships.
Bookings: All bookings for sessions must be pre-paid. Clients will be charged a non-refundable payment per session over the phone via credit card or a credit from their account. If you book over the phone a payment link will be sent to you. If the payment link is not paid the session will be cancelled prior to the booking. If the client is paying with a voucher, the voucher number will be recorded at the time of booking and used to secure the session. On the day of booking, the client is able to use the over the phone payments to upgrade to a series of services or sessions. All prices are subject to change, The Wellness Hotel accepts their Gift Cards, Cash, Mastercard and Visa as payment in store.
Online Payments: Online credit card payments made to The Wellness Hotel will appear as “YOGA PASSPORT PTY LTD” on credit card statements. Online credit bookings are finalised purchases and cannot be used to contribute to other services in store.
* Session passes: are valid for 12 months (365 days)* from the date of purchase unless otherwise stipulated. Sessions are non-refundable. Session passes may be shareable where specified, otherwise are for individual use only.
Membership: The membership can only be terminated if the client has fulfilled the minimum of 3 monthly direct debits. Unless terminated, direct debits will continue until further notice. Membership credits are non-refundable. If a member seeks to cease payment, two weeks’ notice is required to transact the cessation.
Membership Payment Information: The Wellness Hotel will only retain payment information when authorised to do so via an Stripe Direct Debit request form, which can only be filled out and signed in person. Once entered, payment information is encrypted in your client profile and redacted on the physical document. The physical document is scanned and attached to your client profile for reference.
Direct debit payments: Payments made to The Wellness Hotel will appear as “YOGA PASSPORT PTY LTD” on your bank statements.
Failed Membership Payments: When a scheduled membership payment is declined, the payment gateway Stripe will automatically send an email to notify the client and reattempt the payment on again within 7 business days. The Wellness Hotel reserves the right to terminate a membership contract due to consecutive failed membership payments.
Membership Holds: Memberships may be on hold for up to 3 months. If a client is unsure of when they would like to recommence their membership, provided the client has fulfilled the minimum of 3 months direct debits, the contract may be terminated at the member’s request.
Gift Cards: E-Cards can be purchased online; physical cards can be purchased in store. Cards cannot be replaced if lost, stolen or destroyed. Nor can they be returned or redeemed for cash.
The Wellness Hotel Centre Gift Cards entitles the holder to full priced services equal to the value stated on the Gift Card or remaining value after partial redemption. Gift Cards contain value which can be used to purchase goods and services at the Centre and the www.thewellnesshotel.com.au online retail store. The Gift Card must be presented in order to be redeemed in whole or part of the card’s balance.
The value shown on the Gift Card includes GST and can be redeemed for any service or product [except the contractors working for The Wellness Hotel] online or in store. Purchases exceeding the available balance require the Gift Card holder to pay the difference in price between the value of the Gift Card and the retail price of the goods and services.
All service and product prices are subject to change. The price of the purchase is the advertised price on the day the gift voucher is redeemed.
The Wellness Hotel is not responsible for sourcing the gift card number should you fail to present your Gift Card. Gift Cards are strictly non-refundable and valid for 3 years from purchase date unless otherwise stipulated*. Introductory 3 Float Gift Card valid for 3 months only and special promos are exempt.
Age Limit: You must be at least 10 years of age to float. If you are under 16, you can register and use the site, however a parent or guardian will be required to attend your scheduled appointment to sign the client waiver in person. Any clients under 16 will require parental permission and supervision to float. Please speak to our staff for your individual inquiry.
Physical Readiness: The Wellness Hotel reserves the right to turn clients away if they do not have the correct medical clearance or present in a state that would cause risk to themselves or others. Are compliant with any state government regulations regarding infection Control.
Water Sanitation: The Wellness Hotel maintains the highest standard of hygiene and sanitation of the pod water. Water contaminated by the client with solutions i.e. oils, products i.e. hair colour, tanning solutions or human bodily fluids i.e. excrement, agree to incur the financial expense of water replacement, at a cost of $1,500 per pod.
Policy Changes: The Wellness Hotel reserves the right to amend these terms and conditions without prior notice. By using the website and centre, you agree to any revised changes. It is recommended that users review this document periodically to stay informed.
Acceptance of Terms: Use of the website and centre signifies acceptance of the terms and conditions stipulated in this document, including any revised changes.
These terms and conditions are accepted if a client uses the Wellness Hotels Website.
* Unredeemed gift cards, passes and offers past their specified expiry date will be null and void
I agree I have read and understood the contents of the terms and conditions outlined.